Some factors will affect the automatic switch to the Ready state, such as your department's After Call time, whether or not you missed a call, and who ended the call. Important: It is a best practice to periodically check to ensure your state returns to Ready after completing a call or stepping away from your computer. Note: You can receive a call from another Agent while you are in the Not Ready state. When a call comes into the queue, click Answer in the lower right corner of your screen.IMPORTANT: It is recommended that you do NOT use your physical desk phone or softphone for any Answering, Holding, or Consulting features. Note: Your desk or softphone will still be available for use. Important: You must add “91” to the beginning of the 5- or 10-digit number. From the dial pad, enter the desired phone number (e.g., 9124898372882).(Clicking the Manage Call tab provides the same functionality.) In the upper right corner of your screen, click the phone dial pad icon.Important: Agents and Supervisors should sign in at the beginning of their shift and sign out at the end of each day. In the upper right corner of your screen, click the user icon and select Sign Out from the drop-down menu.Ensure your status is set to Not Ready.If you need further instructions, please consult your Supervisor. You should now be available to accept calls.īased on the activity you are doing with the customer at that time. At the top of the Cisco Finesse screen, click Not Ready.To change your status from Not Ready to Ready: You must be in a Ready state to receive your contact center’s calls. Note: After login, you may be asked to accept security certificates for the two contact center servers. Enter your extension in the Extension field.
#CISCO AGNET DESKTOP WEB BROWSER POP PASSWORD#
Enter your password in the Password field.Enter your username in the Username field.Click the appropriate login page link for your campus cluster on U-M’s Telephone: Contact Center Cisco Websites.The Cisco Finesse web client will work on supported browser versions of Microsoft Edge, Firefox, and Chrome. An upgraded look of the Cisco Finesse web client to help increase usability.The ability of Agents to use Cisco Jabber with the Cisco Finesse Contact Center on both Windows and macOS machines.Cisco Finesse will not require client upgrades as in the previous desktop application.Īdditional improvements over the previous web client include:
#CISCO AGNET DESKTOP WEB BROWSER POP PC#
No additional program is needed on the PC other than a web browser. OverviewĬisco Finesse is an Agent and Supervisor Desktop that is completely web-based. Important: The U-M Virtual Private Network (UM-VPN) must be connected, and your ITS-provided softphone must be running to access Cisco Finesse when off the U-M Network.
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